DO’S
- Keep your login credentials confidential
- Keep your debit /credit card and its statements in a secure place
- Carry / Preserve your debit /credit card number along-with other details
- Save the toll-free customer service number in your phone / diary for ready access to report lost /stolen cards
- Memorize your CVV and PIN
- Keep yourself updated on misuse of card
- When purchasing items over the Internet, give your debit /credit card details only on reliable websites and to a company you trust. Reputable merchant sites use encryption technologies to protect your debit /credit card information
- Subscribe for SMS / Email alerts for card transactions so that any misuse of the card, you get an immediate alert
- Promptly check your debit /credit card statement and report immediately if there are any transactions that you do not recognise or are unauthorised by you
- Watch out for imposters/fraudsters that claim to be from NeoGrowth / your Bank / other agencies and ask you to “verify” your debit /credit card details to make sure you are protected.
- Be wary of high-pressure sales tactics such as “SCRATCH & WIN” where they ask for your debit /credit card details
- When you receive a call from a Telemarketer asking personal sensitive questions, more likely they are calling for an illegal / illegitimate business. Should you feel suspicious of the phone call, kindly contact us or your Bank through an email
- Change your Debit Card / Credit Card / Wallet PIN, immediately, if you feel there could have been a compromise
- Preferably, change your PIN on Debit Card/ Credit card / Wallet frequently
- Always logout from the Wallet once you have completed the transaction
- If you lose your mobile phone with Wallet, block your wallet account by calling up the Customer Service of the wallet provider
- Always set a screen lock for your mobile phone, to avoid misuse
- Always read the FAQ, Do’s and Don’ts of the card / wallet provider before your start using the card / wallet
- Report phishing emails / fraudulent calls to your Bank / Service Provider
DON’TS
- Never share your Net Banking login (Customer ID, User ID and Password) to anyone
- Never lend your debit /credit card to anyone
- Never share the CVV and PIN of debit / credit card to anyone
- Never share your wallet PIN
- Never save your wallet PIN in your phone
- Never let anyone see you input your PIN
- In a service call, you will never be asked to verbally quote your card number / PIN. Never provide the card number verbally, you will only be prompted to punch in the card number / PIN through keypad
- Don’t give your debit / credit card number to someone calling you on the telephone, even if the caller assures you that you will win a prize or an award
- Never write or allow anyone to write your debit /credit card number on a cheque for identification purposes
- Don’t make purchases from online retailers you’re unfamiliar with or who maintain a site that isn’t secure.
- Never leave your debit /credit card unattended
- Avoid using a public computer to shop online. If you do, please remember to log off and close the browser window when you are finished
- Never send Credit / Debit Card information, such as PIN or retail purchase account numbers etc. in an e-mail as it may be intercepted
- Never provide your Credit / Debit Card information on a website where a link is provided in a suspicious email